How can we help you?
Our support services cover the following areas:
- Security Services
- SCADA and Critical Infrastructure
- Secure Mobile Apps and Mobile Security
- Executive Support
- Do you have an equipment breakdown?
- Has security been breached?
- Is your mobile app not functioning properly?
At Enet 1 Group we know that IT is the backbone of most businesses. Our focus is to create a secure environment of all your data and communications. That extends to incidents and breakdowns after the original project is completed. When we contract with you, we continue to support you based on contract terms. If a new incident occurs, we’ll work with you to promptly diagnose, recommend, and implement solutions.
Our support is not only to diagnose and repair; we also provide Managed Security Services with Real-Time Monitoring, Incident Planning and Response, Litigation Support, and Forensics.
Support
- Our team of professionals spans all four areas of service and is available to assist you around the clock and around the globe.
- We offer various levels of support services to accommodate your needs. When you’re ready to have a backup team at your service, give us a call.
| Brief Description | Highest-Level Service Contract | High-Level Service Contract | Core Business Hour Service Contract | T&M/Bulk Hour |
|---|---|---|---|---|
| Hotline Availablity | 24/7 | 24/7 | 8/5 | 8/5 |
| Guaranteed Response Time | Within 1 hour | Within 4 hours | Within 1 business day |
Best Effort |
| Guaranteed Deployment Time | Within 24 hours | Within 3 days | Within 1 week | Best Effort |
| Digital Forensic Evidence/Data Storage Retention | 12 months | 3 months | 1 month | Duration of engagement |
| Incident Response Management |  |
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| Incident Monitoring | |
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| Digital Forensics (Basics) | |
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| Digital Forensics Data Recovery | |
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| Digital Forensics Data Discovery & Capture | |
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| eDiscovery Support | |
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| Incident Recovery Services | |
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| Neutral Party Services | |
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| Litigation Support | |
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If you need support assistance call or email:
Phone: (832) 350-1691
Email: Use our Email Contact Form to contact us for support options.
